{"id":649,"date":"2025-09-10T15:00:56","date_gmt":"2025-09-10T15:00:56","guid":{"rendered":"https:\/\/villagebox.pt\/frequently-asked-questions\/"},"modified":"2026-09-15T10:25:56","modified_gmt":"2026-09-15T10:25:56","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/villagebox.pt\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><p>[vc_row css=&#8221;.vc_custom_1757517786280{margin-top: 50px !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column]<div class=\"porto-u-heading  wpb_custom_95aa9a11c17ad45cfabaf210d84ee7cc porto-u-55ca8359258f9a412be7e73af65d2aac \"><style>.porto-u-55ca8359258f9a412be7e73af65d2aac.porto-u-heading{text-align:center}<\/style><\/div>[\/vc_column][\/vc_row][vc_row conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_tta_accordion style=&#8221;modern&#8221; shape=&#8221;square&#8221; color=&#8221;white&#8221; section_title_tag=&#8221;h5&#8243; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; collapsible_all=&#8221;true&#8221; active_section=&#8221;999999&#8243; css=&#8221;.vc_custom_1757520799924{margin-top: 50px !important;border-color: #ffffff !important;}&#8221; no_fill=&#8221;true&#8221; css_params=&#8221;&#8221;][vc_tta_section title=&#8221;What can I store in a VillageBox storage unit?&#8221; tab_id=&#8221;1757517803515-16cf4f01-6247&#8243;][vc_column_text css_params=&#8221;&#8221;]In general, you can store non-hazardous personal and business items, such as furniture, clothing, documents and equipment. Illegal, hazardous, flammable or perishable materials, animals and high-value items are not permitted. Storage units must never be used as living accommodation.If you are unsure whether a specific item can be stored, please speak to a member of our team. We will be happy to help.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Does VillageBox offer a moving service?&#8221; tab_id=&#8221;1757517803525-13c5d62f-e0af&#8221; css_params=&#8221;&#8221;][vc_column_text css_params=&#8221;&#8221;]Coming Soon[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;When should I book my storage unit, and what documents will I need?&#8221; tab_id=&#8221;3&#8243;][vc_column_text css_params=&#8221;&#8221;]You can book a storage unit on the same day or in advance, subject to availability. To secure the right storage unit for your needs, we recommend booking in advance.<\/p>\n<p>To enter into a rental agreement, you simply need to provide a valid form of identification, proof of address, a valid telephone number and email address, as well as an accepted payment method.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;When can I start renting, and what is the minimum rental period?&#8221; tab_id=&#8221;4&#8243;][vc_column_text css_params=&#8221;&#8221;]You can start your rental at any time, subject to availability, with a minimum rental period of one month.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;If I start part-way through the month, how much will I pay?&#8221; tab_id=&#8221;5&#8243;][vc_column_text css_params=&#8221;&#8221;]Your rental starts on the day you sign up, and your rental period begins from that date. The price will depend on the size and type of storage unit you choose and how long you rent it for.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I switch to a different sized storage unit, if my needs change?&#8221; tab_id=&#8221;1757520236699-90e926c8-a52e&#8221;][vc_column_text css_params=&#8221;&#8221;]Yes. You can switch to a different storage unit as your needs change, subject to availability and the terms of your current agreement. For further information, contact our team.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How and when do I pay my monthly storage fee?&#8221; tab_id=&#8221;1757520243913-aa325c4c-ed3f&#8221;][vc_column_text css_params=&#8221;&#8221;]Storage fees are paid in advance using one of the payment methods smokable at VillageBox, including bank transfer, Multibanco and any other payment methods available.<\/p>\n<p>Your first payment is due when you enter into the storage agreement. Subsequent payments are due on the first day of each renewal period.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is a security deposit required?&#8221; tab_id=&#8221;1757520247745-0576b8df-8f69&#8243;][vc_column_text css_params=&#8221;&#8221;]Yes. For further information, please contact our team.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I cancel my storage agreement? When will my security deposit be refunded?&#8221; tab_id=&#8221;1757520251788-0e8e6cff-569c&#8221;][vc_column_text css_params=&#8221;&#8221;]To cancel your agreement, you must notify VillageBox in writing or by email and comply with the required notice period. For further details, please speak to a member of our team.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can i sign up online?&#8221; tab_id=&#8221;1788513134046-82888d0a-b639&#8243; css_params=&#8221;&#8221;][vc_column_text css_params=&#8221;&#8221;]Yes. You can sign up either in person or online, making the process quick and convenient.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I access my storage unit outside office hours?&#8221; tab_id=&#8221;1788513156817-b26e24c7-d3ec&#8221; css_params=&#8221;&#8221;][vc_column_text css_params=&#8221;&#8221;]Outside staffed hours, you can access your storage unit independently using the access method provided by VillageBox when you sign up. For more informations about access hours and conditions, please contact our team.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1757517786280{margin-top: 50px !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column][\/vc_column][\/vc_row][vc_row conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_tta_accordion style=&#8221;modern&#8221; shape=&#8221;square&#8221; color=&#8221;white&#8221; section_title_tag=&#8221;h5&#8243; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; collapsible_all=&#8221;true&#8221; active_section=&#8221;999999&#8243; css=&#8221;.vc_custom_1757520799924{margin-top: 50px !important;border-color: #ffffff !important;}&#8221; no_fill=&#8221;true&#8221; css_params=&#8221;&#8221;][vc_tta_section title=&#8221;What can I store in a VillageBox storage unit?&#8221; tab_id=&#8221;1757517803515-16cf4f01-6247&#8243;][vc_column_text css_params=&#8221;&#8221;]In general, you can store non-hazardous personal and business items, such as furniture, clothing, documents and equipment. Illegal, hazardous, flammable [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-649","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/villagebox.pt\/en\/wp-json\/wp\/v2\/pages\/649","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/villagebox.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/villagebox.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/villagebox.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/villagebox.pt\/en\/wp-json\/wp\/v2\/comments?post=649"}],"version-history":[{"count":0,"href":"https:\/\/villagebox.pt\/en\/wp-json\/wp\/v2\/pages\/649\/revisions"}],"wp:attachment":[{"href":"https:\/\/villagebox.pt\/en\/wp-json\/wp\/v2\/media?parent=649"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}