Frequently Asked Questions

In general, you can store non-hazardous personal and business items, such as furniture, clothing, documents and equipment. Illegal, hazardous, flammable or perishable materials, animals and high-value items are not permitted. Storage units must never be used as living accommodation.If you are unsure whether a specific item can be stored, please speak to a member of our team. We will be happy to help.

You can book a storage unit on the same day or in advance, subject to availability. To secure the right storage unit for your needs, we recommend booking in advance.

To enter into a rental agreement, you simply need to provide a valid form of identification, proof of address, a valid telephone number and email address, as well as an accepted payment method.

You can start your rental at any time, subject to availability, with a minimum rental period of one month.

Your rental starts on the day you sign up, and your rental period begins from that date. The price will depend on the size and type of storage unit you choose and how long you rent it for.

Yes. You can switch to a different storage unit as your needs change, subject to availability and the terms of your current agreement. For further information, contact our team.

Storage fees are paid in advance using one of the payment methods smokable at VillageBox, including bank transfer, Multibanco and any other payment methods available.

Your first payment is due when you enter into the storage agreement. Subsequent payments are due on the first day of each renewal period.

Yes. For further information, please contact our team.

To cancel your agreement, you must notify VillageBox in writing or by email and comply with the required notice period. For further details, please speak to a member of our team.

Yes. You can sign up either in person or online, making the process quick and convenient.

Outside staffed hours, you can access your storage unit independently using the access method provided by VillageBox when you sign up. For more informations about access hours and conditions, please contact our team.

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